The Full Story

Holiday and Pre-Order FAQs

Have a question about Thanksgiving or Pre-Orders? We've got a lot of answers here! If you do not see an answer to your question, please call us at the bakery.

GENERAL

What are your Thanksgiving holiday hours?

Saturday–Sunday, 11/20–21: 9am–6pm
Monday–Wednesday, 11/22–24: 8am–7pm
Thanksgiving Day: CLOSED
Friday–Saturday, 11/26–27: CLOSED
Sunday, 11/28: 9am–6pm


When will your Thanksgiving dessert specials be available?
All of our dessert specials will be available from Friday, 11/19 to Wednesday, 11/24.
The exceptions are the Normandy Apple Tart, which will be available Friday–Sunday, and the Apple Crumble Pie, which will be available Monday–Wednesday.


Can I place an order?
Yes and no. We have a limited number of items available for pre-order, which can only be placed online. Our online store will open Friday, 11/12, and will close when we sell out of items. Once the store is closed, we will take no more orders and all shopping must be done in-store (
see below for details). 

If I shop early, will items be fresh for Thanksgiving?
All of our bread and pastry specials freeze well! Please see our storage instructions for specific items.

Will you be making all of your other regular breads and pastries?
While we continue to make most of your favorite pastries and breads, some regular menu items will not be made due to the volume of our holiday production. If there is a particular item you are looking for, please call ahead to inquire about availability.

Will there be a line? How long will the wait be?
As with most major holidays, we anticipate that there will be a line-up starting slightly before we open, particularly on Wednesday, 11/24. The wait time will depend on how large everyone's orders are the number of people. The closer to the holiday, the larger the orders tend to be. We serve about 35–40 customers per hour, which translates to serving 1 customer about every 1–2 minutes. So if there are 5 customers in front of you, the line will take at least 10 minutes.

Our in-store capacity is three adults at any given time. The number one thing customers can do to expedite the line is to shop individually. If there are two people in the store and two people waiting to go in the store together, the line slows down significantly.


PRE-ORDERS

*Once placing a pre-order, you should receive an email confirmation within a few minutes. If you do not receive an email, it means your order did not go through and you must resubmit your order. We will not have access to your order otherwise.*


The item I wanted to order is sold out on the website. Is there any way I can order one?
Once something has sold out on our website, it is no longer available for order. Almost all of our specials will be available for purchase in-store starting Friday, 11/19 on a first-come-first-serve basis. 

I don't see the item I'm looking for in your online store. Is there any way I can add it to my order?
No. If you would like to purchase other items, they will be available in our shop on a first-come-first-serve basis. 

If I placed an order, when do I pick it up?

Orders will be available for pick-up on Wednesday, 11/24, from 2pm–6pm.

I need my items before Wednesday. Can I place an order for Tuesday?
No, this year we are doing pre-orders only for pick-up on Wednesday, 11/24. 

Can I pick up my order before 2pm on Wednesday?
We cannot accommodate earlier pick-up times. Please do not place an order if you cannot come after 2pm. 


I placed an order but my plans have changed and I can no longer pick up on Wednesday after 2pm. What should I do?
Please call us at the bakery, (617) 739-0060. 


Where do I pick up my order?
Orders can be picked up at the side entrance of the bakery on Lawton Street. One of our staff will be there to take your name and get your order. If you don't see anyone within a few minutes of your arrival, you can call us at (617) 739-0060.

What if I am running late and need to pick up after 6pm?
It's no problem to pick up your order after 6pm, but we will not have a dedicated pick-up area for orders after 6pm. Please come to the store and one of our counter staff will be able to get your order for you. Our store is open until 7pm.

I forgot to pick up my order. Can I pick it up on Thursday or get a refund?
The bakery will be closed on Thursday. We do not give refunds for forgotten items.
We will try to contact customers who have not yet picked up their order by end of day Wednesday.
Please provide the best phone number to reach you at when your place your order online, as that is the number we will use.